Privacy Notice
imperialglowgems respects your privacy and is committed to explaining how personal information may be collected, used, stored, and shared when you visit our website, make a purchase, contact customer service, or otherwise interact with our online store. This Privacy Notice applies to information processed in connection with our website and related shopping services.
1. Information We Collect
Depending on how you interact with our store, we may collect information you provide directly, including your name, email address, billing address, shipping address, telephone number if provided, order details, customer service communications, and information you submit when making a request or completing a purchase.
When you place an order, transaction-related information may be processed to complete payment, confirm the purchase, arrange shipping, provide order updates, manage returns, and maintain business records. Payment card details are generally processed by the applicable payment provider. We do not intend to request that customers send full payment card numbers or security codes through ordinary email communications.
We may also collect certain technical and usage information when you visit our website. Depending on the website configuration and your choices, this information may include your IP address, browser type, device characteristics, pages visited, referring pages, approximate location derived from technical information, and interactions with website features. Cookies and similar technologies may be used to support website functionality, remember preferences, measure performance, improve the shopping experience, and support advertising where enabled and legally permitted.
2. How We Use Personal Information
We may use personal information to process and fulfill orders, arrange delivery, send order confirmations, provide tracking details, respond to inquiries, administer returns and refunds, provide customer service, maintain our website, detect and investigate suspected fraud, protect our business and customers, comply with legal obligations, and enforce our store policies.
Where permitted by applicable law, we may also use certain information to understand website usage, measure marketing effectiveness, improve our product presentation, and provide advertising that may be relevant to customer interests. Where consent is required, we will seek it before carrying out the relevant processing.
3. Cookies and Similar Technologies
Our website and its service providers may use cookies, pixels, scripts, tags, and similar technologies. Some technologies are necessary for core website functions, such as maintaining a shopping cart, processing checkout, or helping protect the website. Other technologies may support analytics, personalization, or advertising.
You may be able to manage cookies through your browser settings and any privacy or consent tools made available on our website. Blocking certain cookies may affect the functionality of some website features. Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.
4. Sharing Information with Service Providers
We may share personal information with service providers that help operate our store and fulfill customer requests. These providers may include ecommerce platform providers, payment processors, shipping and delivery companies, customer service tools, website hosting providers, fraud prevention services, analytics providers, and marketing or advertising partners.
We authorize service providers to process information as reasonably necessary to perform their services, subject to applicable contractual requirements and laws. We do not state that every provider processes information in the same way; the processing performed depends on the service used and the settings enabled on our website.
5. AppLovin and Advertising-Related Data Sharing
Where AppLovin advertising technology, pixels, scripts, or other integrations are used on our website or in connection with our advertising activities, AppLovin and related service providers may collect or receive certain information through those technologies. Depending on the integration and applicable settings, this may include online identifiers, device and browser information, website interactions, advertising events, and information used for measurement, attribution, fraud prevention, or advertising purposes.
The information collected and the purposes of processing depend on the technologies enabled, the applicable configuration, and your consent or other legally valid basis where required. We will not represent that AppLovin is collecting information through our website unless the relevant integration is actually implemented. Where AppLovin technology is used, our practices and disclosures should reflect the actual data flows.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
You may also review AppLovin’s published privacy information through that link. Our use of advertising technologies remains subject to applicable privacy and data protection laws, including requirements concerning consent, opt-out choices, and the handling of personal information.
6. Legal Disclosures and Business Transfers
We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, or valid governmental requests; protect the rights, safety, and property of our customers or business; investigate suspected fraud or security incidents; enforce our agreements; or establish, exercise, or defend legal claims.
If our business undergoes a merger, restructuring, acquisition, financing, or sale of assets, information may be transferred as part of that transaction where permitted by law and subject to appropriate safeguards.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, including processing orders, providing customer service, maintaining financial and business records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer needed for a legitimate purpose, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our recordkeeping practices.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their account credentials, and avoid sending unnecessary sensitive information through email.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate information, request deletion, receive a copy of certain information, withdraw consent, or object to or restrict particular processing. You may also have the right to opt out of certain sales, sharing, or targeted advertising activities where those terms apply under relevant privacy laws.
To submit a privacy-related request, contact service@imperialglowgems.com. We may need to verify your identity and clarify the scope of your request before responding. We will handle valid requests within the time limits required by applicable law. Some information may need to be retained where permitted or required by law, including information needed to complete transactions, prevent fraud, or maintain legally required records.
You may also manage certain advertising preferences through available website consent tools, your browser settings, or applicable device-level privacy controls. The availability and effect of these controls depend on the technology and jurisdiction involved.
10. International Data Processing
Depending on the location of our service providers and business operations, personal information may be processed in countries other than the country in which it was collected. Where applicable law requires safeguards for international transfers, we will take the steps required by that law.
11. Children's Privacy
Our online store is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so that we can review the circumstances and take appropriate action where required.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external resources. These third parties operate under their own privacy practices and terms. We encourage you to review their policies before providing personal information. We are not responsible for the privacy or security practices of third-party websites that we do not control.
13. Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes in our business, website technologies, service providers, legal requirements, or data handling practices. The revised version will be posted on our website with an updated Last Updated date. Where legally required, we will provide additional notice or obtain consent for material changes.
14. Contact Information
For questions about this Privacy Notice, our data handling practices, or your privacy rights, please contact:
imperialglowgems
Email: service@imperialglowgems.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Effective Date: October 29, 2026
Last Updated: October 29, 2026