Shipping Policy

This Shipping Policy explains the shipping options, fees, estimated transit times, and delivery-related procedures applicable to purchases made through imperialglowgems. Please review this policy before completing your order.

1. Shipping Options and Fees

We offer the following shipping options:

Standard Shipping costs $5.99 for orders totaling from $0.00 to less than $49.00.

Free Standard Shipping is available for orders totaling $49.00 or more.

Expedited Shipping costs $8.99.

The shipping options available for a particular order, including applicable charges and any relevant restrictions, will be displayed during checkout. Customers should review the final order summary before submitting payment.

Free shipping applies to qualifying Standard Shipping orders. It does not automatically apply to Expedited Shipping unless an offer expressly states otherwise. If a promotion provides different shipping terms, the promotion's disclosed conditions will apply to eligible orders.

2. Estimated Transit Time

Our estimated transit time is 10–20 days. This estimate refers to the expected shipping and delivery period and is not a guarantee that every order will arrive within that window. Actual delivery time may vary according to the destination, carrier schedules, customs procedures, weather, holidays, local delivery conditions, and other circumstances.

Order processing and fulfillment may require additional time before a shipment is handed to the carrier. Where a specific processing estimate is provided during checkout or in an order communication, customers should consider that information separately from the estimated transit time.

3. Order Processing

After an order is submitted, it may undergo payment verification, order review, inventory checks, and fulfillment preparation. Processing times may vary depending on order volume, product availability, payment verification, and other operational factors.

We reserve the right to contact customers if information is missing or requires clarification before an order can be fulfilled. If a material issue affects an order, we will take reasonable steps to communicate relevant information using the contact details provided at checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state or region, postal code, and country.

Please contact us promptly if you discover an address error. We will review whether the address can be corrected before shipment, but changes cannot be guaranteed after an order has been processed or transferred to the carrier.

If an order is delayed or returned because of an incorrect or incomplete address supplied by the customer, additional shipping arrangements or charges may apply where permitted by law. We will review the circumstances before determining the appropriate next steps.

5. Tracking Information

When tracking information is available, it may be provided through a shipping confirmation email or another order-related communication. Tracking updates may not appear immediately because carriers sometimes require time to scan and register a shipment.

If tracking has not updated for an extended period or you have questions about a delivery, please contact service@imperialglowgems.com with your order number and any available tracking information. We will review the information available and assist as reasonably possible.

6. Expedited Shipping

Expedited Shipping is available for a fee of $8.99 when offered at checkout. The expedited option is intended to provide an alternative shipping service, but selecting it does not automatically guarantee delivery by a particular date.

Actual delivery time depends on the shipping service available for the destination and external carrier operations. Any specific delivery commitment will apply only if it is expressly stated and valid for the relevant order.

7. Customs, Duties, and Import Requirements

For international orders, customs procedures, import taxes, duties, brokerage fees, or other charges may apply depending on the destination country's laws and the shipping arrangement. Where such charges are not included in the checkout total, the customer may be responsible for them as required by applicable law.

Customs processing may also affect delivery time. Customers are encouraged to review local import requirements before placing an international order.

8. Delays and Delivery Exceptions

Delivery estimates may be affected by severe weather, carrier disruptions, customs inspections, public holidays, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.

If a shipment appears delayed, please check the available tracking information and contact us if further assistance is needed. We will review the available information and explain any next steps that may be appropriate. We do not guarantee that every delay can be prevented or resolved within a specific period.

9. Lost, Missing, or Misdelivered Packages

If tracking indicates that a package was delivered but you have not received it, please check the delivery location, mailbox, building reception, household members, or other reasonable places where the package may have been left. You may also contact the carrier where appropriate.

If the package remains missing, email service@imperialglowgems.com with your order number and tracking details. We will review the situation and determine the appropriate next steps based on the available shipping information, carrier findings, and applicable law.

10. Damaged Packages

If a package or product arrives visibly damaged, please contact customer service with your order number and a description of the issue. Photographs of the item and packaging may help us assess the situation. We will review the request under our Return Policy and applicable consumer protection requirements.

11. Returns and Undeliverable Shipments

If you wish to return a delivered product, please follow our Return Policy and obtain the designated return address from customer service before sending it back.

If a package is returned to us as undeliverable, we will review the available information and contact the customer where reasonably possible. Reshipment, refunds, or other arrangements will depend on the circumstances, the reason for non-delivery, and applicable law.

12. Contact Information

For questions about shipping fees, tracking, delivery delays, or address changes, contact:

Email: service@imperialglowgems.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

13. Policy Updates

We may update this Shipping Policy when shipping arrangements, carrier services, operational procedures, or legal requirements change. The current version will be published on our website with the applicable update date. Any changes remain subject to mandatory consumer protection laws.

Effective Date: October 29, 2026

Last Updated: October 29, 2026