Terms of Service

These Terms of Service govern your access to and use of the imperialglowgems website and online shopping services. By visiting our website, using its features, or placing an order, you agree to comply with these terms and all applicable laws. If you do not agree, you should discontinue use of the website, subject to any rights or obligations arising from transactions already completed.

1. Eligibility and Use

You may use our website only in compliance with applicable law and these Terms of Service. If you place an order, you represent that you are legally capable of entering into the transaction under the laws applicable to you. Where a person is not legally permitted to make a purchase independently, the transaction must be handled by an appropriate parent, guardian, or authorized representative as required by law.

2. Website Information

We aim to keep website information accurate and current, including product descriptions, prices, availability, shipping terms, and store policies. Nevertheless, information may occasionally contain errors, omissions, or outdated details.

We may correct errors, update product information, modify website features, or discontinue a product when appropriate. If a change materially affects an order that has already been placed, we will handle the matter in accordance with the applicable purchase terms and consumer protection law.

3. Products and Orders

Our website provides information about bracelets and other jewelry products available for purchase. Product images are illustrative and may differ slightly from the actual appearance because of lighting, photography, and screen settings. Material composition, measurements, and other specifications should be determined by the information stated in the relevant product listing.

Orders are subject to availability, payment verification, and fulfillment procedures. An order confirmation may acknowledge receipt without guaranteeing that the order has completed all verification and acceptance steps.

4. Pricing and Shipping

Prices and available shipping options are presented on the website and during checkout. Standard Shipping costs $5.99 for orders totaling from $0.00 to less than $49.00. Orders totaling $49.00 or more qualify for free Standard Shipping. Expedited Shipping costs $8.99.

Estimated transit time is 10–20 days, but actual delivery may vary. Please consult our Shipping Policy for more details about processing, delivery estimates, tracking, customs, and shipping exceptions.

5. Returns and Refunds

Our Return Policy explains how to request a return or refund, the need to obtain a designated return address before shipping merchandise back, and how return requests are reviewed. We accept eligible return and refund requests subject to the policy and applicable law.

Nothing in these Terms of Service removes any mandatory consumer right or remedy.

6. Prohibited Activities

You agree not to use the website for unlawful purposes, attempt to interfere with its operation, submit fraudulent orders, introduce malicious code, attempt unauthorized access to systems or accounts, or use website content in a way that infringes the rights of others.

You must not use automated methods to disrupt the website, collect personal information without authorization, or interfere with the shopping experience of other customers. We may investigate suspected misuse and take reasonable action consistent with applicable law.

7. Intellectual Property

Unless otherwise stated, the content on our website, including product photographs, graphics, written descriptions, design elements, branding, and other materials, may be protected by intellectual property laws. You may view and use the website for personal, lawful shopping purposes.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use protected website materials without appropriate authorization, except where permitted by applicable law.

8. Third-Party Services and Links

Our website may rely on third-party services for payment processing, website hosting, analytics, shipping, advertising, and other operational functions. It may also contain links to external websites.

Third-party services may be governed by their own terms and privacy notices. We are not responsible for external websites or services that we do not control, except to the extent responsibility cannot legally be excluded.

9. Website Availability

We aim to maintain reliable website access, but we do not guarantee that the website will always be available without interruption, error, or delay. Maintenance, updates, technical failures, service-provider issues, or other circumstances may temporarily affect availability.

We may modify or discontinue website features when reasonably necessary. Any change affecting an existing purchase will be handled subject to applicable law and the relevant purchase terms.

10. Disclaimers

To the extent permitted by law, the website and its general informational content are provided on an availability basis. We do not guarantee uninterrupted access or that every website feature will be free from technical errors.

Nothing in this section excludes any express product promise, applicable statutory warranty, or consumer protection right that cannot lawfully be excluded or limited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, except where liability cannot legally be excluded or limited.

Nothing in these Terms of Service limits liability for matters that cannot be limited by law, including any non-waivable consumer rights. Any limitation will apply only to the extent permitted in the relevant jurisdiction.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs arising directly from your unlawful use of the website, fraud, or material violation of these terms, where such responsibility is legally enforceable. This section does not impose obligations that applicable consumer protection law prohibits.

13. Changes to These Terms

We may update these Terms of Service to reflect changes in our website, business practices, or legal requirements. Revised terms will be published on this page with an updated Last Updated date. Changes will apply as permitted by law and will not retroactively remove mandatory rights that have already arisen.

14. Governing Law

These Terms of Service are subject to applicable laws and mandatory consumer protection rules. Any governing-law or dispute-resolution provision must be interpreted consistently with the rights available to consumers under applicable law. Nothing in these terms prevents a consumer from exercising a mandatory right to bring a claim in a legally available forum.

15. Contact Information

For questions about these Terms of Service or your use of the website, contact:

imperialglowgems

Email: service@imperialglowgems.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Effective Date: October 29, 2026

Last Updated: October 29, 2026