Terms of Use
These Terms of Use describe the rules and conditions governing access to and use of the imperialglowgems website. They apply to visitors, customers, and other individuals who access our website or use its shopping features. By accessing or using the website, you agree to follow these terms and applicable laws. If you do not agree with these terms, please discontinue use of the website.
1. Permitted Use of the Website
You may use the imperialglowgems website to browse products, review product information, place lawful orders, access customer service, and learn about our store policies. You agree to use the website responsibly and not in a way that interferes with the rights of other users or the normal operation of our services.
You must not use our website to conduct unlawful activities, submit fraudulent orders, impersonate another person, misrepresent your identity, or interfere with website security. You must not attempt to gain unauthorized access to website systems, customer accounts, databases, or other restricted resources.
2. Product Browsing and Information
Our website provides descriptions, photographs, prices, and other information about bracelets and jewelry products offered by imperialglowgems. We make reasonable efforts to ensure that this information is accurate and useful.
Product photographs may be affected by lighting, photography, screen resolution, and display settings. Consequently, slight differences in the appearance of a product may occur. Customers should review the available product descriptions and specifications before purchasing.
We do not intentionally use product descriptions to misrepresent the nature of the items offered. If you identify a material error or require clarification about a product, please contact service@imperialglowgems.com before placing your order.
3. Account and Contact Information
If the website allows you to create an account or submit information through a form, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials. You should notify us if you believe your account or personal information has been accessed without authorization.
You must not use another person's account or personal information without permission. We may take reasonable steps to investigate suspected unauthorized activity, protect customers, and comply with applicable law.
4. Online Orders and Transactions
Product availability, order acceptance, payment, shipping, cancellation, and refunds are governed by the applicable purchase terms and store policies. Submitting an order does not necessarily guarantee that every verification or fulfillment step has been completed.
You are responsible for reviewing the order summary, product selection, delivery address, shipping method, and applicable charges before submitting payment. If an order cannot be fulfilled, we will handle the situation in accordance with our Terms Of Purchase and applicable consumer protection requirements.
5. Shipping and Delivery
Our standard shipping fee is $5.99 for orders totaling from $0.00 to less than $49.00. Orders totaling $49.00 or more qualify for free Standard Shipping. Expedited Shipping costs $8.99.
The estimated transit time is 10–20 days. This is an estimate and not a guaranteed delivery date. Delivery may be affected by carrier operations, customs processing, weather, holidays, and other circumstances. Please review our Shipping Policy for the complete terms.
6. Returns and Refunds
imperialglowgems accepts eligible returns and refund requests in accordance with our Return Policy and applicable law. Customers must contact service@imperialglowgems.com before sending merchandise back and obtain the designated return address and instructions.
Customers should not assume that an address printed on a parcel is the correct return destination. Our customer service team will provide the applicable return instructions after reviewing the request.
Nothing in these Terms of Use excludes or limits mandatory consumer rights.
7. Acceptable Conduct
When using our website, you agree not to engage in conduct that is unlawful, fraudulent, abusive, deceptive, or harmful to the website or its users. Prohibited conduct includes submitting malicious code, attempting to disrupt website operations, using automated systems to overload the website, accessing restricted information without authorization, and attempting to circumvent security controls.
You must not use our website to distribute harmful software, violate intellectual property rights, interfere with payment processing, or collect other customers' personal information without authorization.
We may take reasonable steps to protect the website and our customers if we identify suspected misuse. Any restriction or action will be subject to applicable law and any rights that cannot legally be waived.
8. Intellectual Property and Content
Website content, including text, graphics, product photographs, logos, visual designs, and other materials, may be protected by copyright, trademark, and other intellectual property laws.
Unless we expressly authorize otherwise, you may view and use this content for personal shopping and informational purposes. You must not reproduce, redistribute, modify, sell, or commercially exploit our protected content without appropriate authorization, except where applicable law permits such use.
Nothing in these terms transfers ownership of intellectual property to you.
9. Reviews and Customer Submissions
If our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that your submissions are lawful, accurate, and do not infringe the rights of others.
You must not submit fake reviews, misleading testimonials, impersonations, defamatory material, or content that violates applicable law. Reviews and testimonials should reflect genuine experiences and must not be presented as verified purchases or authentic customer opinions unless that representation is accurate.
Where you submit content, you retain any rights you hold in that content. To the extent necessary to display and administer your submission, you grant us permission to use it for the relevant website purpose, subject to applicable law and any additional terms disclosed when the content is submitted.
10. Third-Party Websites and Services
Our website may use or link to third-party payment processors, delivery services, analytics tools, advertising services, and external websites. These services may operate under separate terms and privacy policies.
We encourage you to review third-party terms before using their services. We do not control all third-party websites or their practices and cannot guarantee the availability or accuracy of external content. This does not exclude responsibility where applicable law requires us to accept it.
11. Privacy and Data Protection
Your use of our website is also governed by our Privacy Notice, which explains how personal information may be collected, used, stored, and shared.
Depending on the services and technologies enabled, certain information may be processed by ecommerce providers, payment processors, delivery companies, analytics services, and advertising partners. Where AppLovin advertising technology is used, its role and relevant data practices will be described in our Privacy Notice.
You should review our Privacy Notice to understand the available privacy choices and how to submit a request concerning your personal information.
12. Website Changes and Availability
We may update, maintain, modify, or discontinue parts of our website when reasonably necessary. Temporary interruptions may occur because of maintenance, technical problems, hosting issues, or third-party service disruptions.
We aim to maintain a reliable shopping experience but cannot guarantee uninterrupted access at all times. Any changes affecting existing orders or customer rights will be handled in accordance with applicable law.
13. Disclaimer and Limitation of Liability
To the extent permitted by law, we do not guarantee that the website will always operate without interruption, error, or technical defect. Website information is provided to help customers understand our products and services, and it should be read together with the relevant product listings and store policies.
Nothing in these terms excludes statutory warranties, mandatory consumer protections, or other rights that cannot legally be excluded or limited. Any limitation of liability will apply only to the extent permitted by the law governing the relevant transaction.
14. Changes to These Terms of Use
We may update these Terms of Use to reflect changes in our business, website functions, services, or legal requirements. The revised version will be published on this page with a new Last Updated date.
Where applicable law requires notice or consent for a material change, we will take the required steps. Continued use of the website will be treated in accordance with applicable law and will not override any non-waivable consumer right.
15. Contact Information
If you have questions about these Terms of Use, website access, product information, or any other matter related to imperialglowgems, please contact our customer service team.
Store Name: imperialglowgems
Email: service@imperialglowgems.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
We aim to provide clear information and practical assistance so that customers can use our website with confidence.
Effective Date: October 29, 2026
Last Updated: October 29, 2026